In the case of returns, we will make a replacement if there is inventory and if you need ,or we will refund if you don’t need .or we will refund if there is no stock.
The price of the product is fixed. We do not accept refund that exceed the price of products. The maximum of the refund is not higher than product price.The warranty period for the product starts when the product arrives at the customer.
Please note that the following situations can’t be applied to the 60 days warranty:
(1)In the case of customer take a wrong usage
(2)We do not take any responsibility for indirect damage caused by product failure.
(3)Product delivery to your customer delays, accidents, purchased goods do not meet the customer's purpose, useless, compatibility issues, failures, etc.
We do not make compensation for the loss due to the following reasons:
Social damage (loss of business profits, business interruption, etc.), information loss, financial loss, personal injury, and the costs associated with recovery (maintenance costs, installation costs, handling costs, transportation costs, communication costs, transportation costs, processing fees, PC data recovery costs).
Return Policy
If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled:
(1)There are any problems include a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), We are informed of the defect described in above within 15 days after delivery of the product. and we acknowledge such problems.
(2) There are any problems for functions for new parts , We are informed of the defect described in above within 365 days after delivery of the product. and we acknowledge such problems. .
(3) There are any problems for functions for refurbished parts , We are informed of the defect described in above within 90 days after delivery of the product. and we acknowledge such problems.
(4)The product is unused . unfitted on board .
Acceptance of the return or replacement of the product is at our discretion.
What should I do if I want to return or replace a product?
(1)Inform us
Please contact a Corporate RMA representative , preparing to provide relevant information, including
a. A copy of one of the following: Invoice, Date of Shipment, PO Number, or Sales Order Number
b. A brief description of the problem for the return
* For returning defective products,please provide relevant reports from the authoritative third-party testing organization to help us review the returning information.All materials/information for returns will be audited for validity prior to the authorizing return.
(2)Obtain Requesting Return Authorizations(RMAs)
If the materials are authentic and valid, the RMAs number will be sent to the parties by the Corporate RMA Department. RMA numbers are valid for 30 days from the date of issue. RMA Numbers ensure that returned products will be properly credited to the Customer's account. Products returned without authorization numbers will be returned to the sender. No returns may be made for any reason without a Return Authorization number issued by Seller.
Return Warm reminder
(1)Product must be returned with original packaging and labeling to help our investigation and processing.
(2)Returned products must be undamaged and be in the Original Manufacturers sealed Packaging or our sealed packaging to ensure that there has been no possibility of physical damage, Electrostatic Discharge Damage (ESD) or exposure to moisture (especially important on Dry Packed SMT products). our product labeling must be in place so that we have clear traceability to our original shipment.
(3)Only products originally shipped from us will be returned to us.
For more information or questions on product return requests please contact our Customer Service Center |